Task Management
Gain confidence that stores are completing work correctly and on time
Keeping every store on track
Multi-unit operators aim to standardize every task and procedure but have historically lacked the tools to keep track of what work is (or isn’t) being done and hold teams accountable for doing it the right way.
Increase productivity for employees, confidence for managers
Operations teams use ChecknAct’s task management capabilities to centrally assign, track, and report on recurring and ad-hoc work across every location, and equip employees to use their time productively and do their jobs well.
Manage all field and store level tasks in one place
Store and field employees have a clear view of what work must be completed and how, and easily submit critical work such as daily checklists, product quality photos, and makeline temperature checks.
Automate task assignment, corrective actions, and alerts
Operations leaders schedule recurring and ad hoc work that can be automatically assigned to employees. When issues arise, staff are instantly assigned follow up tasks and corrective actions, and managers receive alerts and status updates.
Track and trend completion rates, exceptions, and more
Verify whether or not tasks are being completed in every store, drill down into each task to better understand quality and details, and view real-time reports for each store, district, or operation-wide.
Audits & Corrective Actions
Identify and take action on every opportunity for improvement in every store
Holding teams accountable for great work
Whether it’s for a food safety check, brand standards assessment, or store walk-through, hold each store accountable for completing procedures correctly and on time. Gain real-time visibility into whether or not work is done, compare cross-store performance, and prevent issues from slipping through the cracks.
Make audits mobile and more impactful
Field and ops leaders use ChecknAct for audits to improve how data is captured, automate follow-ups and corrective actions, and make reporting easy.
Digitally capture rich, useful audit data
Field managers can digitally capture important data such as quality photos, temperature readings, waiting times, ratings, and more from any mobile device.
Automatically assign and track corrective actions
As audit answers and scores are submitted, follow-up tasks are instantly assigned to store managers to prevent issues from slipping through the cracks. Field managers receive alerts for critical issues, and are notified after issues are resolved.
Reveal actionable insights and trends from digital audits
View historical submissions and track each store’s audit performance over time to identify recurring issues and track improvement or coaching opportunities.
Incident Management
Report and resolve store incidents faster
Delayed or unreported incidents create risk
When incidents or accidents happen, each store should be equipped to act quickly and document everything. From customer injuries to employee warnings or store robberies, many incidents often go unreported or take weeks to resolve, which risks litigation, damage to reputation, and more.
Find out what happened, when it happens
ChecknAct enables operators to handle in-store incidents quickly and professionally. Store managers capture and submit important information to HR and operations leaders instantly, enabling them to resolve incidents faster.
Share detailed incident information instantly
Store managers have mobile access to forms for any type of incident with guidance on how to act and which information to capture. Forms are submitted with important details, photos, and other critical information to give headquarters a complete picture of what happened.
Keep sensitive information safe and secure
To protect against any sensitive or personally identifiable information from being leaked outside of your company, all form data is encrypted and viewing can be restricted to select individuals.
Access historical reports from anywhere
Previously submitted incident reports for any store may be accessed by approved individuals as needed for litigation purposes, to identify trends, and more.
Operational Intelligence
Know what’s happening in every store
The ops execution visibility challenge
Multi-unit operators are challenged to not only oversee every location effectively, but to make informed investments and decisions that will have the most impact on operation-wide performance.
Data-driven leadership and decisions making
Operations leaders use reporting and insights within ChecknAct to oversee performance across every region and store, make data-driven decisions, and prioritize opportunities for improvement.
Know what’s happening across the operation with real-time reporting
View reporting and dashboards to see which tasks and procedures have been completed across the operation, or drill down to reports or submissions at the region or store level.
Identify top performers and opportunities for improvement
Compare scores, completion rates, and other performance indicators to easily surface coaching opportunities for specific stores or identify top performers by different criteria.
Address operation-wide issues early
Identify the most common problems impacting stores, such as poor food safety audit scores or a high number of temperature exceptions, and address the issues before they become larger problems.